We have come across many clients who are unaware of the setting to make Reply to all the default for all emails. Here are two articles explaining how you can set this up:
For Gmail: see the section Make ‘Reply all’ your default setting
For Outlook: see here.
If you are using another email application, such as Thunderbird, eM Client, Spark, etc, you can do an internet search for “make Reply All your default setting for [Your Application]”.
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